FAQs

We’ve gathered answers to our most common questions below. If you can’t find what you’re looking for, we’re always here to help.

Orders & Payment

How can I pay for my order?

We offer a variety of online payment methods that you can use to purchase your great quality vitamins and supplements. We accept the following: Mastercard, Visa, Paypal, Maestro and Amazon payments. When you go through to the checkout screen, you’ll be able to choose your chosen payment method.

What currency is your website displayed?

All prices are shown in British Pound £ and are inclusive of VAT.

Shipping & Returns

Where is my order?

Our warehouse is operating as normal but deliveries may experience delays of 2-3 days due to the current situation impacting our delivery providers. Overseas orders may experience longer delays. Your order will have been dispatched up to 48hrs after you placed your order and we would ask that you wait 2-3 days for the order to arrive (plus additional delays for overseas orders due to customs clearance). In the unlikely and unfortunate event that your order is still not received within in this time frame please contact us and we will check the tracking numbers, if the order has not been delivered we will arrange for a replacement as soon as possible.

How do I return a product?

We’re sure you’ll love your products but if you’re not happy for any reason, we offer a ‘no quibble’ refund or exchange. Just email us at info@liliahealthcare.co.uk with your order number and we will help with your return.

Have you received my return Yet?

Depending on the service used to return your item(s), it can take up to 10 working days (excluding weekends & public holidays) to be delivered and processed by our returns team.We’ll notify you by email once the return has been processed

Our Products

Where are Lilia Healthcare products manufactured?

Lilia Healthcare is a company based in UK and we ensure all of our Vitamins & Supplements are manufactured in the UK to GMP Standards.

What is GMP Standards?

Good manufacturing practice (GMP) is the minimum standard that a supplements manufacturer must meet in their production processes.
Products must:
Be of consistent high quality
Be appropriate to their intended use
Meet the requirements of the marketing authorisation (MA) or product specification.
More can be found about what is inspected to meet these standards here.

Where are Lilia Healthcare Ingredients sourced?

Whilst we manufacturer our products in the U.K not all ingredients can be found here. Our Raw materials can be sourced in the UK and across the world, to strict pharmaceutical or food grade standards. We are continually updating our source of ingredients to find the best, highest quality ingredients.

The item that I want to order is out of stock on your website, when will it come available?

We cannot guarantee exactly when the item will be back in stock, but we do everything we can to replenish our stock as quickly as possible. We want to keep you updated on when we get items back in stock, so please click on the Email Me When Available button and we will let you know once it’s back in stock. We won’t share your email address with anyone.

Didn't Find What You Were Looking For?

Your question is important to us. Please use the form below to send your inquiry directly to our team. We aim to respond within 24 business hours.

FAQs

Orders & Payment

Shipping & Returns

Our Products

Customer Service

Contact us